FAQ's: Shipping and Delivery

How will we ship your order and will it be delivered to your doorstep?

+What are the shipping charges?

Shipping charges vary for every product.

 On every product page, the shipping charge for the respective product is mentioned. If shipping is free for a certain product, the same is also mentioned on the product page.

 Please remember that the more items you buy, the lesser it might cost to ship. This will happen because many times, we are able to combine your items into a single shipment so that it reduces weight and volume charges - we pass on that benefit automatically to you during billing if possible.

+What is the expected delivery period for
orders placed with you?

We do our best to ship as soon as we get your order - yet it can vary by product and city of delivery.

 The expected delivery time is shown on each product page for each PINCode in India.

 We usually dispatch your order within 24 working hours from our warehouse so that it can reach you at the earliest.

+Can I track my order?

As soon as we ship your product, we will send out an email and an SMS to your registered mobile number including the Tracking Number.

If your order has been shipped via Delhivery, please click here and enter your tracking number.

If it has been sent via an alternate courier partner, we will be happy to update you - just call us on 098 7360 3605.

+Can my billing and Shipping Address
be different?

Yes, you can have a different address for billing and shipping. This is especially true when you are sending a gift. Simply select "Use a different billing address" below the Billing Address section when you get to the Payment Options page.

+Why is shipping not free on all items?

Everyone around seems to offer that!

Various factors contribute to our ability to offer free shipping on a specific product. While we do our best to offer free shipping on most products, factors like weight, volume and distances may not allow us to do so.

Most e-commerce businesses offer free shipping (if they do) only above a minimum purchase value, add them to the price or charge shipping separately.

Shipping details for individual products are mentioned respectively on each product page. We also run special offers with Express Shipping to over 14000 PINCodes so that it can get to you faster.

We also run Free Shipping offers on collections occasionally, but be sure you are registered with us so that we can update you via email when we do.


Zindagi Mail