- PAIN RELIEF
- HOME CARE
- BATH, TOILET & DIAPERS
- MEDICAL AIDS
- QUICK LINKS
Hence, the non-cancellation policy on the same.
We’re sure you understand that these conditions are only to promote responsible buying behaviour and Hey Zindagi Solutions Pvt Ltd does not earn any undue revenue from this.
We’ re sorry about that! and we genuinely apologize for the inconvenience it may have caused to you.
Kindly intimate the same to our Customer Service Team/ Help Center within 3 days of delivery and we shall process a replacement for the same immediately. Please make sure the original packaging is available in good condition and the product does not have use marks or any other visible damage.
We would require photographs before we process the replacement to ascertain the nature of the defect and the condition of the product.
In some cases, such as electronics and electrical fixtures, you should ideally reach out to the customer care department of the brand for repairs and service support.
We will get the product picked up by our courier partner and replaced and delivered to you for no extra cost. Please ensure the product is sent back in its original packaging (including the carton and protective layers) and not damaged further while shipping back.
We’re sorry but due to hygiene reasons, we would not be able to return or replace products of individual/intimate use irrespective of the reason. This is to safeguard user hygiene and for this reason, we do not offer easy returns or exchange on these products. Purchases in Music, Essential Oils and other consumables are also not returnable or exchangeable. Please check the return/exchange policy on the respective product page under the Options, Warranty & Returns section.
The exception would be if there is an acceptable manufacturing defect, and the same has been noted and informed within 3 working days of delivery. You must still return the product in its original packaging with tags so that we may take it up with the manufacturer.
Customized products cannot be returned since they are made to order as per your specifications. However, if the product varies in any parameter from the specification given by you, we would be happy to take it back and resend the same/new one to you with the correct specifications.
Please note that hand-crafted products can vary in certain non-performance related parameters since they are made to order. We would request your best judgment while requesting a replacement due to specific reasons.
We're extremely sorry. This won't be possible.
Hence, the non return policy on the same.
The terms for return vary with every product. Kindly visit the product page to check the respective terms of returns - Options, Warranty and Returns section. In case the product page mentions that the product can be returned, the following conditions still apply –
All approved refunds will be processed as per the heyzindagi.in Refund Policy.