We will presume that the information you submit during registration is factually accurate. Since your heyzindagi.in account password is personal to you, we or our representatives will never ask for your login details. Hence, we’ll advise you that it is important you are careful about who and where you share information associated with your heyzindagi.in account.
Should you suspect any unauthorized use of your heyzindagi.in account, please immediately notify the Customer Care Team at heyzindagi.in. Please keep your email address up-to-date on your account set up at heyzindagi.in, so we can communicate with you electronically. We won’t be liable for any loss resulting from your failure to maintain the confidentiality of your account credentials.
The website can be used by any person who can legally contract under Indian Contract Act, 1872. Others, including minors or undischarged insolvents, are advised to transact through their legal guardian or parents.
In the event we discover, or it is brought to our notice that the Website is being accessed by anyone prohibited by law, we reserve the right to terminate such membership or to prevent such access/usage.
We will make every effort to ensure that information on pricing and availability of products on our site are accurate and up to date. However, on rare occasion, there might be an error in this information. In such cases, we reserve the right to undo the sale as long as the product has not been dispatched, pending correction of such information. We further reserve the right to change any information with respect to price & availability at any time, without prior notice.
Delivery timings will depend on the type of product and its delivery location.You can pay via any one of the following methods of payment: Credit/Debit Card, Net Banking, Digital Wallets including PayTM, UPI or Banker’s Cheque. Credit/Debit Card, Digital Wallets, UPI and Net Banking Payments are processed via our online payment service partners. We will continue to add new payment options to add to your convenience of transacting on the website and directly.
Please take care of the following while ordering a product:
We take care to ensure that all products are genuine on our website and are as per, if not better than generally accepted standards and regulations set by the laws of the land. But the recommendations made by us are generic, based only on the limited information provided by you, without considering specific/additional medical conditions. In case you suffer from any physical or mental limitation, allergy or sensitivity, please seek professional medical advice before use. We cannot be held accountable in the event of any such occurrence.
We and our brand partners will attempt to be as accurate as possible on product descriptions. However, if a product offered by us is not as described, you may return it in an unused/undamaged condition without any financial liability.
Where we include content on the site as received from visitors, customers, invited authors or partner experts, we will do so in good faith; and cannot be deemed as having endorsed the same.
In case an order needs to be cancelled, you can do this at the most within 24 hours of placing the same.
We regret we will not be able to cancel an order if:
If cancellation is possible, refund of your money shall be governed by our Refund Policy.
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive any damaged or incorrect product(s), please notify our Customer Support immediately or within 3 days of receiving the products, to ensure prompt resolution.
We also understand that various circumstances may arise leading you to want to return the product(s) that are not defective. In such cases also, we will accept return and provide refunds as per our Refund Policy.
We are happy to issue a refund based on the conditions listed below:
Please note that in case you choose to take money back, and if the mode of refund is by Credit/Debit Card or Net Banking, you will need to allow 7 to 10 working days for the credit to appear in your account, or even the next billing cycle. While we regret any inconvenience this may cause you, such a delay is based on your bank’s policy, and we are unable to influence the same.
How to Request a Refund:
To request a refund, simply reach out to us with your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, do call our help desk at 011 4309 2222 or email us at email@example.com.
We work our best to ship out your ordered items within 1 working day (except for customised products). This commitment is based on factors such as the availability of inventory on the date thereof, pre-dispatch quality checks, and receipt of all necessary information from you (address, contact details, payment confirmations if necessary) to permit timely dispatch of the product. In case we are delayed beyond reasonable timeline, we will keep you updated with the reason for such delay via contact details provided to us at the time of placing the order.
All shipments will be sent through our courier partners. We depend on them for prompt and fast delivery. The timelines shared on the website are hence approximate and may vary by a day or two even in normal conditions, due to location and distance.
Our shipments may be affected in case of an act of Force Majeure, such as an act of God, war, sabotage, accidents, riots, fire, explosion, flood, strike, lockout, injunction or inability to obtain fuel, power, raw materials, labor or transportation facilities or any other cause beyond our control. We trust our patrons will understand such unpredictable situations, should they ever arise. In such cases, our obligation to complete the delivery of such product shall be suspended until the event passes, and for a reasonable period of time thereafter. Thereafter, the contract of Sale between you and Hey Zindagi shall still stand at its original value.
We reserve the right to cancel, without liability, any order in the event of reasons beyond our control. We will, of course, indicate the reasons for the same, should such a situation arise.
All information and products included on or otherwise made available to you through this Website are provided by heyzindagi.in on an "as is" and "as available" basis, either expressed or implied. We specifically disclaim warranties of any kind to the extent allowed by applicable law. You expressly agree that your purchase of products on this Website is based on your personal assessment of the available product information provided and its usability. Hey Zindagi Solutions Pvt. Ltd. or its representative will not be liable for any risk you might face as a result of such a decision.
HEYZINDAGI.IN is hosted on an SSL secure, PCI DSS compliant platform (www.shopify.com) which has amongst the highest standards of internet security for e-commerce websites. Any damages, or viruses that may infect your device on account of your accessing the site will be dependent on your internet provider&browsing habits solely. We are not liable for any damages as a result of such activities.
We reserve the right to remove or update any of the information or product contained on the website at our sole discretion, as is necessary from time to time.
We cannot guarantee the adequacy or completeness of website content as we are dependent on the manufacturers to provide such information. While we make our best efforts to bring all related information and details to light, we cannot absolutely warrant or endorse the effectiveness, quality or safety of products available on the website, as they are not manufactured by us. All warranties/guarantees as offered are controlled and managed by the Manufacturer/Representative as indicated on the Product Details Page.
Every effort is taken to protect consumer interest while selecting and presenting information on items for sale, but we cannot absolutely undertake responsibility for any unfortunate harm caused in any given circumstance or cannot warrant to completely meet your requirement always.
Though content and images displayed are based on manufacturer observation and our own interactions with the product and its measurements, we cannot completely guarantee that your monitor's color display of any product images will be absolutely the same as the actual products delivered to you.
We also cannot be held responsible for any loss or damage suffered due to your reliance on the product reviews posted by our users, since they have been provided at their sole discretion and personal reference.
The right to modify or withdraw any part of the website or any of its content at any time without notice is at our sole discretion.
All items purchased from this site are pursuant to a shipment contract. The risk of loss and title for such item passes onto you upon delivery to your address.
We will take all reasonable care to ensure the availability of the Heyzindagi.in website 24 hours every day, 365 days per year. However, the website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. We do not warrant uninterrupted access to this website or any linked website. However, we will do our best to issue a notice when we know of any scheduled maintenance of our website.
You may be required to service the device/product under the manufacturer’s guidelines within the warranty period, failure to comply with which will result in the warranty cover being lost, which cannot be reinstated.
Changes to these Terms and Conditions
Terms and conditions may be revised from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review our Terms and Conditions regularly. Your continued use of the website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.
These Terms were published on 24/09/2017.
Please contact us for any questions or comments regarding these Terms and Conditions.
Customer Care Number: 011 4309 2222 | E-mail: firstname.lastname@example.org
This website is owned and operated by M/s. Hey Zindagi Solutions Private Limited, an Indian Company registered under the Companies Act 2013, having its Registered Office at EA-95, 1st Floor, Inderpuri, New Delhi – 110012, and its Corporate Office at Upper Ground Floor, Shop No. A-16, Inderpuri, New Delhi – 110012.
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